Jack Welch with Suzy Welch WIN NING To the thousands of men and women who cared enough about business to raise their hands The authors’ profits from this book are being donated to charity. CONTENTS INTRODUCTION “Every Day,There Is a New Question” 1 UNDERNEATH IT ALL 1. MISSION AND VALUES So Much Hot Air About Something So Real 13 2. CANDOR The Biggest Dirty Little Secret in Business 25 3. DIFFERENTIATION Cruel and Darwinian? Try Fair and Effective 37 4. VOICE AND DIGNITY Every Brain in the Game 53 —v— CONTENTS PANY 5. LEADERSHIP It’s Not Just About You 61 6. HIRING What Winners Are Made Of 81 7. PEOPLE MANAGEMENT You’ve Got the Right Players. Now What? 97 8. PARTING WAYS Letting Go Is Hard to Do 119 9. CHANGE Mountains Do Move 133 MANAGEMENT From Oh-God-No to Yes-We’re-Fine 147 PETITION 11. STRATEGY It’s All in the Sauce 165
Reinventing the Ritual 189 13. ORGANIC GROWTH So You Want to Start Something New 205 14. MERGERS AND ACQUISITIONS Deal Heat and Other Deadly Sins 217 15. SIX SIGMA Better Than a Trip to the Dentist 245 — vi — CONTENTS YOUR CAREER 16. THE RIGHT JOB Find It and You’ll Never Really Work Again 255 17. GETTING PROMOTED Sorry, No Shortcuts 277 18. HARD SPOTS That Damn Boss 299 -LIFE BALANCE Everything You Always Wanted to Know About Having It All (But Were Afraid to Hear) 313 TYING UP LOOSE ENDS , THERE, AND EVERYWHERE The Questions That Almost Got Away 339 Acknowledgments 360 Index 363 About the Author Other Books by Jack Welch Credits Cover Copyright About the Publisher — vii — Introduction “EVERY DAY, THERE IS A NEW QUESTION” FTER I FINISHED my autobiography—a fun but crazily Aintense grind that I wedged into the corners of my real job at the time—I swore I’d never write another book again. But I guess I did. My excuse, if there is one,