2019年 某大型企业绩效考核学习资料 ppt课件.ppt

????,如果想用同样的心智模式去解决,是一定行不通的。—AlbertEinstein“全球第一名人”如是说…...3绩效管理模型指标目的酬报评估沟通企业文化企业文化企业文化企业文化(教练)4Aprocessforestablishingasharedunderstandingaboutwhatistobeachieved,andhowitistobeachieved,;一种通过对人的管理去提高成功的概率的思路或方法我们的绩效管理定义5JohnKennedyEffectPerformancemanagement,likeKennedy’sspeech,municationthatempowerspeopletoriseuptoacallingthat’sbiggerthanthemselves-,coaching,reviewing,andrewarding,. —lelland6平衡计分卡(BSC)公司愿景和战略客户维度内部流程维度财务维度学****与发展维度7平衡计分卡(BSC)方向性目标(Objectives)测量内容(Measures)具体进度(Targets)行动方案(Initiatives)顾客维度8TheHierarchyofMeasuresFinancialCustomerROCECustomerLoyaltyOn-TimeDeliveryEmployeeSkillsProcessQualityProcessCycleTimeInternal/BusinessProcessLearningandGrowth9TheInternal-Business-ProcessPerspective-TheGenericValue-ChainModelCustomerNeedIdentifiedCustomerNeedSatisfactionIdentifytheMarketCreatetheProduct/ServiceOfferingBuildtheProducts/ServicesDelivertheProducts/ServicesServicetheCustomerInnovationProcessOperationsProcessPostsaleServiceProcess10