餐厅服务员行为规范及工作标准...................................................................................................2一、服务员规范...............................................................................................................................2(一)仪容..................................................................................................................................:.............................................................................................................:.............................................................................................................3(二)仪表..................................................................................................................................:............................................................................................................................:............................................................................................................................4(三)卫生要求..........................................................................................................................41、服务员的个人卫生要求.............................................................................................42、服务员的卫生操作要求.............................................................................................5二、工作要求:..............................................................................................................................6三、服务员餐前准备:..................................................................................................................7四、服务员工作流程:.....................................................................................................................7五、日常礼仪...................................................................................................................................8(一)仪容礼仪.............................................................................................................
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