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EMOTIONAL INTELLIGENCE AT WORK.ppt


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EMOTIONAL INTELLIGENCE AT WORK.ppt
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EMOTIONALINTELLIGENCE ATWORKAbookbyDR.DALIPSINGHIAS(ResponseBooks:ThirdEdition2006)1ficationThisEQPPPresentationcanbeusedfreelyforAcademicpurposes.WeearnestlyexpectthatusertogiveduecredittotheauthoroftheEQATWORKbook-DrDalipSingh2OUEMOTIONALLYINTELLIGENT?ORYOUSTILLTHINK(notfeel)THATIQMATTERSMORETHANEQ3rewemoveaheadpleasenotethat:IQmeansintelligencequotientEQmeansemotionalquotientEImeansemotionalintelligenceMywebsiteaddis:.WHATAREEMOTIONS?Happiness,fear,anger,affection,shame,disgust,surprise,lust,sadness,elation,love,frustration,anxiety,failure,achievementetc.Theabovearetheemotionswhichdirectlyaffectourday-to-daylife.ThereareTWOdimensionsofemotions:Physiologicalside:‘Emotion’plexstateofhumanmind,involvingbodilychangesofwidespreadcharactersuchasbreathing,poundingheart,flushedface,sweatingpalms,pulserate,glandsecretions,etc.Psychologicalside,astateofexcitementorperturbationmarkedbystrongfeelings.5ionsAndTheirBlends:Anger:fury,outrage,resentment,annoyance,hostility.Love:acceptance,friendliness,trust,kindness,infatuation.Shame:guilt,remorse,humiliation,regret.Fear:anxiety,nervousness,apprehension,terror.Enjoyment:happiness,joy,relief,contentment,pleasure.Sadness:Grief,sorrow,cheerlessness,gloom.Surprise:Shock,astonishment,amazementwonder.lll6plesofUseOfEmotions:Sheistoosensitive.Hetakeseverythingtoopersonally.Heisjealousofhiscolleagues.Mybossisalwaysinahostilemood.Shedoesnotunderstandthefeelingsofothers.Heisalwaysnaggingothers.TheHODblurtsthingsoutwithoutthinkingofothers.Nobodyunderstands/listenstome.Themanagementiswayoutoftouchwithemployee’semotions.Whydoesithappenwithmeonlyinlife.Iamalwaysnicewiththepeoplearoundme. Theabovestatementsrefertovariousemotionsweexperienceinourdaytodaylife.7ExactlyIsEQEmotionalintelligenceorEmotionalQuotientissimplydefinedas:knowingwhatfeelsgood,whatfeelsbad, andhowtogetfrombadtogood.Knowingyouremotionsandknowingemotionofothers.petencytobalanceemotionsandreasonsoastomaximizelongtermhappiness.8ionalIntelligenceis“thecapacityforrecognizingourow 内容来自淘豆网www.taodocs.com转载请标明出处.
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  • 页数42
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  • 文件大小664 KB
  • 时间2020-06-30
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