--------------------校验:_____________--------------------日期:_____________某某年美国国家质量奖标准BaldrigeNationalQualityProgram2004CriteriaforPerformanceExcellenceTHEMALCOLMBALDRIGENATIONALQUALITYPROGRAMTo: : ,DirectorBaldrigeNationalQualityProgramSubject: TheBaldrigeChallenge For16years,-’sbusinessenvironment,anizationsrespondtocurrentchallenges:opennessandtransparencyingovernanceandethics;theneedtocreatevalueforcustomersandthebusiness;,isinvolvedinserviceormanufacturing,orhasoneofficeormultiplesitesacrosstheglobe,:customer,productandservice,financial,humanresource,,suchasISO9000,LeanEnterprise,BalancedScorecard,andSixSigma;munication,productivity,andeffectiveness;?anizationalProfileonpages10–,refertoourfreebookletGettingStartedwiththeBaldrigeNationalQualityProgramCriteriaforPerformanceExcellence:AGuidetoSelf-,youcanperformaself-assessmentasaninternalimprovementeffort,oryoucanuseyourself-(seepages13–29)?elerateorbetterfocusyourefforts?TryusingoursimpleAreWeMakingProgress?,availableinEnglishandSpanish,addressestopicsfromyouremployees’paretheresultswi
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