常见酒店英语问题.pdf

该【常见酒店英语问题 】是由【青山代下】上传分享，文档一共【19】页，该文档可以免费在线阅读，需要了解更多关于【常见酒店英语问题 】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。:..常见的餐厅英语问题(Q:服务员A:顾客)Q:Haveyougotatablefortwo,pleaseA:Certainly,':MayIhaveareservationfortenfortonight,pleaseA:I'msorry,:您预定了吗A:HaveyoumadeareservationQ:您喜欢吸烟区还是非吸烟区A:Wouldyoulikesmokingornon-smokingareaQ:您想喝些什么A:WouldyoulikesomethingtodrinkQ:您现在可以点餐吗A:MayItakeyourordernowQ:请坐,给您菜单,:Sitdown,,:您想吃什么菜A:WhatkindoffoodswouldyouliketohaveQ:您用餐前要喝什么吗A:WhatwouldyouliketodrinkbeforeyourmealQ:您要喝咖啡还是茶A:Whatwouldyouliketohave,coffeeortea:..Q:CouldIhavethebill,pleaseA:Certainly,,:请问您怎样付款A:HowwouldyouliketopayQ:这是您的账单,::餐厅招牌菜式是什麼A:WhatisthespecialtyofthehouseQ:今天餐厅有什么特餐吗A:Whatdoyouhavefortoday'sspecialQ:餐厅是否有供应素食餐A:DoyouhavevegetariandishesQ:CouldyoutellmewhereIcouldwashmyhandsA::I'dlikeaglassofwater,:Certainly,'::MayIhaveabottleofmineralwaterQ:':I':甜点有那几种A:Whatdoyouhavefordessert:..Q:可以给我一些芝士吗A:MayIhavesomecheeseQ:可以给我一点蕃茄酱吗A:MayIhavesomeketchup,pleaseQ:可不可以不要甜点改要水果A:CanIhavesomefruitinsteadofthedessertQ::Howdoyoulikeyourbeefsteak,sirG:Mediumwell,:HowwouldyoulikeyoureggsA:Afriedegg,sunny-:CouldyoutellmetheServicehoursofrestaurantA:7:::请给我刀,:MayIhaveaforkandknife,pleaseQ::MayIhaveapairofChopsticks,pleaseQ:CanwesitoverthereThere':Sorry,:mendA:eaQ:Iliketohaveacupofcoffee,please.:..A:Certainly,::':请在您的账单上签上您的名字和房间号A:Couldyousignthebillandaddyourroomnumber,pleaseQ:我上错了汤,::I':WouldyoulikeatableinthehalloraprivateroomQ:IsthereaminimumchargeforaprivateroomA:::::,:先生,请出示您的早餐劵A:Sir,Couldyoushowyourbreakfastvoucher,pleaseQ:女士,,您要品尝一些点心在您用餐之前吗A:Madam,WouldyouliketohavesomedimsumbeforeyourmealQ:先生,我能帮您换一个小一点的碟子吗A:Sir,shallIchangetheplateforasmalleroneQ:打搅了,先生,我可以把盘子收起来吗:..A:Excuseme,mayItakeyourplate,sirQ:我向您保证,:Iassureyouthatitwon'()总经理deputygeneralmanager()副总经理Departmentmanager部门经理Assistantmanager()大堂副理Executiveonduty((F&B)餐饮部Frontoffice()前厅部Housekeepingdept()客房Engineeringdept工程部Accountingdept财务部Entertainmentdept娱乐部Banquetreservation宴会预定Roomservice客房送餐Chineserestaurant中餐Westernrestaurant西餐厅:..Securitydept保安部Meetinghall会议室Multifunctionhall多功能厅Nightclub夜总会Dancinghall舞厅Healthcenter健身中心Swimmingpool游泳池Billiardroom台球室Sauna桑拿Massageparlor按摩房Supermarket超市Beautysalon美发中心Bellservice(concierge)行李服务Frontcashier前台收银Businesscenter商务中心Laundry洗衣房WordsforfrontofficeRegistrationcard()登记单Reservationlist预定单Waitinglist等候预定Message留言Breakfastcoupon早餐券Roomcard房卡Grouproominglist团队用房单Roomstatus房态Vacantclean干净房Vacantdirty脏房Arrival到达Expectarrival预计到达Earlyarrival提前到达Departure离店Expectdeparture预计离店Earlycheck-out提前离店Latecheck-out延迟离店Extenddeparture延期Release再出租Roomavailable可用房upied已占用房Outoforder维修房Dayuse半日用房Houseuse酒店用房plementary免费Occupancy出租率Roomtype房型:..Standardtwin标准双人间Deluxeking-size豪华单人间Businesssuite商务套房Presidential总统套房Extrabed加床Roomrate房价Upgrade升级Forecast预报Hospital医院Package包价Walkin散客(无预定)Guarantee保证Deposit押金Receipt收据Creditcard信用卡Servicecharge服务费Information问讯Identitycard身份证Address地址Passport护照Visa签证Visaavailable签证有效期Nationality国籍Male男Female女Signature(sign)签字Changeroom换房Elevator电梯Stairs楼梯Escalator扶梯Corridor走廊Extension分机Localcall市内电话DDD国内长途IDD国际长途Collectcall对方付费电话Morningcall叫早Expressmail特快专递Postcard明信片Discount折0扣酒店礼宾英语(一)MayItakeyourluggageforyou?我来帮您拿行李,好吗?Justamoment,’,我去推一辆行李车来。Don’tworry,,别担心,您的行李很快就会送上去的。Whenyoucheckout,pleasecallnumber32andwe’,请打电话32,我们会马上帮您运送行李的。:..Howmanypiecesofluggagedoyouhave?酒店礼宾英语(二)请问您有几件行李??两只箱子和一个包,对吗?I’llshowyoutotheFrontDesk..,请走这边。Isthereanythingvaluableorbreakableinyourbag?您包里有贵重或易碎物品吗?MayIhaveyourroomkey,?1、Whatkindofrooms(foods)wouldyouliketohave?您需要什么样的房间(吃什么样的菜)?2、。3、We'llgiveyoua10%(tenpercent)。4、We'。5、。6、MayIintroducemyself?:..让我介绍我自己。7、MayIpresentyoualittersouvenir?请接受我们的一点小纪念品。8、Let'sdrinktoourfriendship!为我们的友谊干杯!9、Letmeproposeatoasttothehealthofourguests!建议为在座客人的健康干杯!10、Cheers!(Bottoms!)干杯!11、HowdoyoulikeChinesefood?您喜欢中国菜吗?12、Whatdoyouthinkofourservice?您对我们的服务有什么意见?13、pliment,suggestions).谢谢您给我们提的意见(赞扬、建议)。14、I'mafraidit'sagainstthehotel'。15、Inourhotelwedon'。It'。Thankyouallthesame.:..16、I'mafraidyou'。17、'。18、。19、Pleasedon'tworry,sir(madam)先生(夫人),请不必担心。。20、Ican'tguaranteeanything,butI',但我会尽力而为。21、?22、Howdoyoulikethisfashion(color,size,design)?您喜欢这种款式(颜色、尺寸、图案)吗?23、。Pleasetryusagaintomorrow.:..24、Theyarealtogether175(onehundredandseventy-five)。。25、Youhavemadeagoodchoice,,眼力真好。礼仪英语◆欢迎和问候语GreetingsGoodmorning(afternoon,evening),sir(madam).早上(下午、晚上)好,先生(夫人)Howdoyoudo?您好!(初次见面)Howdoyoudo?您好!。Howareyou?您好吗?Fine,?好的,谢谢,您呢?etoourhotel(restaurant).欢迎到我们酒店(餐厅)来。.(客人刚入店时)。(客人在酒店逗留期间)Haveagoodtime!祝您过得愉快!:..TermsofTelephoneGoodmorning,?早上好,前厅。请问有什么可以帮到您的?Sorry,I’,我拨错号了。Pleasepress9firstandwhenyouhearthedialingtone,,听到拨号音后再拨您所要的号码。Holdon,。,他现在不在。Wouldyouliketoleaveamessage?您要留口信吗?Wouldyourepeatthat,please?对不起,请再说一遍好吗?Ibegyourpardon?对不起,请再说一遍好吗?◆祝贺语CongratulationsCongratulations!祝贺您!Happybirthday!生日快乐!HappyNewYear!新年快乐!MerryChristmas!圣诞快乐!Haveaniceholiday!节日快乐!ess!祝您成功!◆答谢和应答语ThanksandResponsesThankyou(verymuch).谢谢您(非常感谢)。Thankyouforyouradvice(information,help).感谢您的忠告(信息、帮助)。:..。。。Don’。It’。I’。I’。。◆道歉语ApologiesI’。。I’’,那是我的过错。,让您久等了。,打扰您了。I’。。Let’。◆征询与应答语Requests&ResponsesCan(May)Ihelpyou?/WhatcanIdoforyou?我能为您做什么?MayIhaveyourname?能告诉我您的名字吗?Justamoment,。。:..That’。Yes,ofcourse./Certainly./。◆指路用语GivingDirectionsIt’sonthesecond(third)(三)楼。Turnleft/。Thisway,。I’。It’。It’sinthelobbynearthemainentrance..在大厅靠近大门。◆提醒用语RemindTermsMind(Watch)。。Don’。。Pleasedon’。◆告别用语PartingsGood-。。。Good-,希望再见到您。酒店部门和职位名称:..部Receptiondesk前台Switchboard总机Reservation预订Businesscenter商务中心Concierge礼宾部Boutique商场FoodandBeverage餐饮部TheAfricaDeck菲菲酒廊RomanzoItalianrestaurant意式复合餐厅YueChineserestaurant悦中餐厅TakemuraJapaneserestaurant竹村日本料理Teppanyaki铁板烧Banquetinghall宴会厅Recreationdepartment娱乐部Saunadepartment桑拿部Housekeeping管家部HumanResourcesdepartment人力资源部Trainingoffice培训部Clinic医务室Engineeringdepartment工程部Financialdepartment财务部Securitydepartment保安部Inspectingdepartment稽查部SalesandMarketingdepartment营售部Executiveoffice总经理办公室BoardChairman董事长Director董事GeneralManager总经理DeputyGeneralManager副总经理Executivesecretary总办秘书Manager经理Assistantmanager副经理AssistantLobbyManager大堂副理GROguestrelationofficer客户关系主任Doorboy/girl门童/女Bellboy行李生Receptionist接待员Reservationclerk预定文员Operator话务员ChiefOperator总机领班Businesscenterclerk商务中心文员Shoppingassistant商场售货员RestaurantCaptain餐厅领班RestaurantSupervisor餐厅主任:..Waiter男服务员Waitress女服务员Hostess咨客Kitchenwaiter传菜员Executivechef行政主厨Assistantexecutivechef行政副主厨Cook/chef厨师Bartender酒吧调酒员Pastrycook点心师Steward餐具管事Dishwasher洗碗工Footsoakingworker沐足技师Masseuse***、Sitdown,,sir?请坐,给您菜单。先生,您要点菜吗?2、Whatwouldyouliketohave,coffeeortea?您要喝咖啡还是茶?3、wouldyouliketohavesomewinewithyourdinner?您用餐时要喝点酒吗?:..4、It’sourchef’。5、。请签字。6、whatkindoffoodwouldyouliketohave?您想吃什么菜?7、。离店时会给您结帐。8、Itnevergoestothehead.(不管喝多少)它也不冲脑。9、Haveyouanythinginmindasto(decided)whattodrink?您决定了喝什么吗?10、。11、I’msorry,butIdidn’,我没有听明白您刚才的话。12、Ibegyourpardon?/Pardon?对不起,请再说一遍。13、Sorry,sir,butIdon’,先生,我没有听懂您的意思。14、Pardon,’,太太,我没有听明白。15、Whatwasthat?你说什么?(此话比较随便,也要用升调)16、Sorry,butcouldyousayitagain?对不起,您能再说一编吗?17、wouldyoumindrepeating,please?请再说一遍,好吗?18、couldyoupleaserepeatalittlemoreslowly?您能再慢点儿说一遍吗?:..19、It’,值得一试。20、。21、。22、trythegreencrabifyoudon’,不妨尝一下这种青蟹。23、,请随即和我们联系。24、you’llregretifyoudon’thaveatest..如果您不尝一下,您准会后悔的。25、I’,让您久等了。26、I’mreallysorry,butIseemtohavemisservedadish..真对不起,我好像上错了一个菜。27、,真抱歉。28、?我该道歉,我能想点办法吗?29、Bottomsup!干杯!30、。31、。:..32、。33、。34、Ihopeyou’。35、BonVoyage!一路顺风。36、ount根据实际消耗由主人包付。。37、cashondelivery(C..)来客自负饮料费。38、Howdoyoulikethefishcookedthisway?您觉得鱼这样烧怎么样?39、WhatdoyouthinkofChinesefood?您认为中国菜怎么样?40、Doyouthinkthesoupistasty?您认为这个汤可口吗?41、Doyouthinkthepriceisreasonable?您认为这个价格不公道吗?42、What’syouropinionoftheirservice?您对他们的服务有什么意见吗?43、Isuggestwe(should)。(should可以省略)44、Wouldyouliketohavesomewinewithyourdinner?你们用餐时想喝点酒吗?45、whatwouldyoulikefordinner/dessert?您喜欢吃点什么餐/甜点?46、Howwouldyoulikethesteak/